The company reserves the right to amend, rearrange or cancel any itinerary item due to weather, road conditions, attraction closures, safety concerns or other circumstances beyond our control.
We are not responsible for airline delays, cancellations, schedule changes, technical faults, missed connections or any airline-related disruptions.
We are not responsible for disruptions caused by severe weather, natural disasters, road closures, government restrictions, strikes or other force-majeure events.
Only the meals, activities, transportation, accommodation and entrance fees specifically stated in the package are included.
Shopping, additional meals, alcohol, personal purchases, room service, laundry, optional activities and other personal expenses are at your own cost. We will not be responsible for these expenses.
Entrance fees are included only for attractions specifically stated in the package unless otherwise mentioned.
Guests are responsible for ensuring their passport, visa and travel documents are valid and available.
Baggage allowance is subject to airline policy. We are not responsible for loss or damage to baggage or personal belongings.
Travel insurance will be arranged/provided according to the package. Any claims must be made directly with the insurance company. Super Star Travel & Tours will not be responsible for any insurance claims or compensation. All claims are subject to the insurance company’s policy, terms, conditions and claim procedures.
Guests must inform us of any medical conditions or special requirements. Guests should ensure they are medically fit to join the trip.
Accommodation is based on the stated hotel or similar. Check-in/out time is subject to hotel policy and availability.
Guests must follow the instructions of our staff and behave respectfully towards others and local communities.
Guests are responsible for their passports, money, valuables and personal belongings at all times.
Deposit/payment made for the tour is NON-REFUNDABLE. Cancellation by the customer after booking is confirmed will not be eligible for any refund.
Photos/videos taken during the tour may be used for our marketing and promotional purposes. Please inform our tour leader earlier if you do not wish to appear.
No refund will be provided for any unused services, meals, sightseeing or activities.
We will inform guests of any material changes as soon as reasonably possible and will handle it according to the applicable terms.
Special meal requests, dietary requirements and other special needs must be informed in advance and are subject to availability.
By booking and making payment, you acknowledge and agree to all terms & conditions stated above.